Technical Support
Download Materials
Complete Suite of Intelligent Manufacturing Solutions
PDF · 15MB
Lightweight MES Product Manual
PDF · 8 MB
Intelligent Autonomous Forklift Technical Specification
PDF · 5MB
ESD Monitoring System Installation Instructions
PDF · 3 MB
Frequently Asked Questions
Will the implementation require a production shutdown?
No. Our solution uses a lightweight retrofit approach that requires no production downtime or major civil works, ensuring normal operations continue uninterrupted. The standard deployment is ready in 2 weeks.
How long does it take to break even?
Most solutions pay for themselves in 6–12 months, depending on solution type and company size. We'll provide a detailed ROI analysis during the solution evaluation.
Is the system difficult to use? Can employees get up to speed quickly?
The system features a clean, intuitive design focused on core functions to eliminate complex operations. We provide comprehensive training; most employees master it within 1–2 days.
Is the post-launch maintenance cost high?
Extremely low operational costs. The system is stable and reliable, with 7×24 hour technical support provided. Maintenance is free during the standard warranty period; renewal fees are only 10% of the project cost per year.
Can it integrate with existing ERP/MES systems?
Yes. Our solution integrates seamlessly with mainstream ERP, MES, and WMS systems to enable smooth data flow. It supports common platforms such as SAP, Yonyou, and Kingdee.
After-Sales Service
- Deploy Service:Standard plan deployed in 2 weeks; custom plan delivered in 4-6 weeks.
- Training Services:On-site training + remote support to ensure employees master the system
- Operations Services:7×24 hours of technical support and remote troubleshooting
- Upgrade Service:Regular feature updates and continuous performance optimization
- Maintenance Policy:Free maintenance for the first year; renewal fee is 10% of project amount per year.